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The CRM Idol Contenders

The CRM Idol contenders are set.

The 2011 CRM Idol submission process is complete. The Mentor 60 program has offered an impressive cadre of coaches to each of the contestants. Presentations and software demonstrations are scheduled. Judges are standing by. Now we await the judges decisions in order to get to the short list of finalists - where audience participation and votes count.

CRM Idol


About CRM Idol
CRM Idol is a unique opportunity for 60 CRM and social CRM software providers to make their pitches to the industry's most recognized influencers and advocates and connect with bloggers, analysts, venture capitalists, global integrators and alliance partners all while garnering valuable media coverage and highly focused publicity.

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Top 40 Americas CRM Contenders

Antharia Antharia LLC delivers onContent, content management software, for non profits. The content management suite offers over 30 individual modules which can be selected on-demand and implemented piece meal or in combination. Software pricing is extremely affordable.
Aplicor Aplicor, based in Boca Raton, Florida, is a global cloud suite business software provider, delivering enterprise-level CRM and ERP for financial management to clients in high growth, middle-market companies.
Assistly Assistly's cloud-based Customer Relationship Management tools make front-line support teams more productive by directly connecting service staff with support channels like Facebook, Twitter and email. Multichannel service requests consolidate into a single, collaborative desktop.
bigWebApps bigWebApps HelpDesk provides a SaaS CRM solution to assist help desk teams and personal service firms in providing a personalized service offering for their customer's support, time tracking, billing, invoicing and asset management needs.
Brick Street Software Brick Street Software's Brick Street Connect manages high-volume outbound communications. Available in either an in-house or in a virtual private cloud, Connect helps businesses engage and communicate with their customers across any channel including email, SMS, mobile apps, and medios sociales.
CiviCRM CiviCRM is a free, open source CRM software for constituent relationship management. This system is designed to meet the needs of advocacy, non-profit and non-governmental groups with functionality for fund raising, donations, transactions, conversations, events or other correspondence with constituents.
Connected Connected is a social CRM system which automatically brings contacts and conversations together from email, social networks, calendar, and phone—and automatically updates them with their latest company, title, email, location, and more.
Contact Me ContactMe leverages consumer technologies to deliver one of the most well designed user interfaces we've seen. This is an elegantly simple contact management system with email integration, calendar and task lists, mobile access and a unique ContactMe button which inserts a web to lead form on your website.
Cosential Cosential is an easy-to-use customer relationship management (CRM) with sales force automation, proposal automation, knowledge management and work flow engine. The system is designed for Architecture, Engineering and Construction (A/E/C) firms.
Dovetail Software The Dovetail Software, Dovetail Support Suite offers comprehensive and flexible customer and employee service and support capabilities. The application can be deployed on-premise or on-demand. Key features include multi-channel access, workflow automation and international support.
Free CRM FreeCRM from CRM ASP Inc., leverages a freemium model. The free version provides SFA, service, email campaigns, call automation, and group calendaring. The fee-based Professional Edition, priced from $14.95 to $39.95 per month, adds features, support, no advertisements, XML Web services and a sync tool .
Front Row Software Front Row Solutions has figured out how to achieve complete mobile CRM adoption by sales staff—by making CRM software that is easy to use, saves sales staff time and helps sales reps make more money. Simple and fast mobile entry automates call reporting and gives managers valuable sales metrics.
Fuze Digital The Fuze Suite from FuzeDigital is a social business software solution that blends several different multi-channel support, online community, feedback management and idea sharing technologies to enable organizations to focus, measure and motivate stakeholder participation.
Get Satisfaction Get Satisfaction is a simple way to build online communities that enable productive conversations between companies and their customers. More than 55,000 companies use Get Satisfaction to provide a more social support experience, build better products, increase SEO and improve customer loyalty.
GreenRope The GreenRope CRM system consolidates the customer database, marketing campaigns, invoicing and more. Primary functions include contact management, marketing campaigns, calendaring, project management and accounting processes for invoicing, collections and payments.
HyperOffice Hyperoffice is an integrated suite of tools which include business email, contact management, calendaring, document management, intranet and extranet workspaces, project management, forums, web conferencing, workflows, web forms, online meetings and more.
InvisibleCRM InvisibleCRM is the maker of InvisibleBridge which integrates CRM systems data with personal end-user productivity and groupware systems such as Windows, Microsoft Outlook, IBM Lotus Notes and more. InvisibleBridge consists of sub-products OutlookBridge, FolderBridge, AlertsBridge and LotusBridge.
Loopfuse LoopFuse OneView is a lead acquisition and enterprise marketing automation platform well positioned for the small and midsize business market. Loopfuse is easy to use and very affordable, including a free (that is free forever) version for small businesses. LoopFuse has acquired more than 800 companies worldwide.
Jaguar TPM JaguarTPM is a SaaS CRM solution built on top of Microsoft Dynamics CRM and designed for the CPG (Consumer Packaged Goods) industry, including Food and Beverage, Wine and Spirits, Health and Beauty, Consumer Electronics, Candy and Confectionary, Household Products and Apparel and Accessories.
Lookout Software Lookout Software, Inc. knows there's a lot to like about Microsoft SharePoint—it's everywhere (over 100,000,000 installs), it's free in many cases, it's flexible, IT people like it, it's installed behind the firewall, but it's still web based and accessible from any internet connected computer or mobile device.
Luxor crm Founded in 2000 and headquartered in Toronto,Canada, Luxor CRM is a SaaS CRM system with sales force automation, marketing automation, customer service, mobile CRM, email integration and a suite of productivity and customization tools.
Media Funnel MediaFunnel provides organizations with a high value-to-price medios sociales dashboard tool which allows digital publishers to securely and effectively manage their medios sociales presence. Software functionality is used for brand protection, traffic generation, customer service and increased engagement.
Negoxia Uruguay based Negoxia is a Latin American CRM favorite that includes software modules for Contact Management, SFA, Marketing, Communications Center, Knowledge Management, Business Intelligence, Sales Administration with Inventory Management & Billing, eCommerce integration and Customer Service.
nimble Nimble morphs traditional and social CRM in a web-based solution that brings together business contacts, calendar, communications, collaboration, social conversations, sales and marketing in one simple-to-use Social Business platform.
PhaseWare Based in Lima, Peru, Blitz from Performance Solutions is a workflow based customizable CRM solution which supports activities such as orders, requests, claims, complaints and simple comments while leveraging quality disciplines such as Kaizen Blitz and Six Sigma principles.
PhaseWare PhaseWare delivers business software for all phases of customer service management, including incident management, multichannel service, time tracking, SLA billing, notifications and alerts, live chat, a customer self service portal and an event engine. The service software is available on-premises or on-demand.
Relayware Relayware is a SaaS Partner Relationship Management (PRM) system used by sales and marketing professionals to better manage their channel partner sales, marketing and associated activities, with the aim of increasing efficiency, partner loyalty and performance while reducing cost of sales.
Relenta CRM Relenta CRM automatically captures leads from incoming email messages or forms on your website, creates tasks from email messages and delegates them to members of your team. Response templates save time and ensure consistency while users can also send personalized mass emails to groups.
RO Innovation At the heart of RO|Enablement sales force automation is its ability to deliver high-value collateral to optimize the buy cycle for both sales and marketing teams. The company formerly called References-Online, also produces the RO ReferenceView reference management application.
SalesNexus SalesNexus is an integrated online CRM and unlimited email marketing automation solution. The full featured email marketing is complete analytics and tracking and on-going drip email campaigns, often created and managed directly by the sales team.
SplendidCRM SplendidCRM is a commercial open source CRM system developed in Microsoft technologies and offered either on-premises or on-demand. Key functionality includes an Outlook plug-in, a Word plug-in, offline client, Google Apps sync, Exchange Server sync, a workflow engine and business rules engine.
Stone Cobra CRM Stone Cobras BlackCRM is a partner app that elevates case management, service and support by building in best practices for problem solving, decision making, knowledge management, performance analysis, and collaboration. is an EnterpriseGTD service that can be run on a company's own servers or as a hosted solution in order to achieve productivity gains using email.'s functionality can be accessed from simple email commands or from a Gmail widget.
The Data Bank With a mission to create positive social change through technology, the Databank is a SaaS relationship management database and communication system used by nonprofit and political organizations to store information about constituents and communicate with them.
Vertical Solutions Vertical Solutions, Inc. develops CRM, Contact Center and Service Management solutions that automate the entire service workflow process, drive revenue, build customer relationships, and capture valuable information used to develop and improve products and services.
Vigilius Vigilius LLC is the provider of ACT! for Lotus Notes (AFN)— a single, flexible Lotus Notes application that enables users to organize, track, access and share detailed contact and customer information via a Notes client, standard web browser and mobile devices.
VIPorbit VIPorbit is a full-featured iPhone contact manager for mobile business professionals looking to manage contacts, calendar, and customer interactions on their iPhone. It's fully customizable and can connect with a contact—by phone, email, text, Twitter, or Facebook—with a simple tap.


Top 20 Europe, Middle East and Northern Africa CRM Contenders

ABCrm ABCrm, a Dutch based company founded in 2002, offers a SaaS CRM solution for small and midsized businesses. ABCrm is easy to use, quickly installed and delivered at a competitive price—€12.50 per user per month. The CRM software best accommodates companies with less than 50 users.
Arten Science UK-based Arten Science Ltd. is the maker of the ContaxCRM Suite. ContaxCRM as a single user program is well suited for Graphic Designers, Web Developers, Consultants, Software Developers, Electricians, Plumbers or any individual or department. The system operates on Apple Mac, Linux and Windows PCs.
Atollon Headquartered in Ireland, Atollon software supports messaging, tasks, calendar, documents, projects and shared contacts as well as extended business applications for SFA and Marketing (CRM), Project Management, Finance (Billing), Service & Support (request tracking) and Recruitment.
B-Kin Based in Spain, B-Kin positions the customer at the center of B-kin Market Interact, and then extends outward with software functionality for sales force activities, quotes, invoices, contracts, cases, shared documents, campaign and one-to-one emails, SMS messages, online registrations and surveys.
BPMonline CRM Delivered from the UK, BPMonline CRM is an open source CRM software solution with a unique focus on business process automation. Industry specific versions are available for banking, distribution, professional services, advertising, retail, telecommunications and value added distribution.
Tustena CRM From Italy's Digita Srl, Tustena CRM is available in either on-premises or software as a service deployment and delivers SFA, knowledgebase, groupware and reporting. Tustena CRM has become a top Italian CRM system, and popular throughout the European Union.
Dimelo Founded in 2006 in Paris, France, Dimelo develops the SocialCRM Suite, a multi-channel application for companies to engage in a direct conversation with their customers, allowing them to orchestrate, manage and secure conversations in their internet properties.
Efficy CRM Belgium based Efficy NV (previously named Invemaco) is the software publisher of Efficy CRM, a largely European CRM system that supports Apple and Windows PCs and includes sales force automation, marketing, support, projects and document management.
IKO System IKO System is a sales intelligence system which leverages social selling techniques to replace cold calling and acquire more leads. Headquartered in Paris, the IKO System is seed funded and has acquired over 2000 international customers with leading brands and high growth sales forces.
In Touch CRM UK-based Customers Really Matter Ltd is the maker of InTouchCRM, a web based CRM with email marketing and features such as contact management, email marketing, autoresponders, SMS marketing, online surveys, Web forms, document storage, mail merge, Kashflow & Google analytics integration.
Jibe Jibe Company, located in the Netherlands, makes the Jibe Social Brand Builder suite which includes Monitor (a dashboard and social listening), Promote (medios sociales marketing) and Engage (joining online social conversations).
Loyalty Factory EASY2CLICK from German-based Loyalty Factory delivers an on-premises or software as a service CRM solution designed for retailers, importers and automotive industries. The company has acquired more than 5000 users of the LOYALTY FACTORY applications in several European countries.
Pipedrive Estonia based Pipedrive focuses on sales productivity and SFA, as opposed to more broadly delivered CRM systems. The SaaS SFA system is most useful for small teams up to 15 sales reps, selling big-ticket items, and professional services such as consulting, agency, auditing, training and media.
Really Simple Systems Really Simple Systems Cloud CRM is aimed at small and medium sized organisations with between 5 and 200 people who want a straightforward CRM sales, marketing and support system. As the name implies, the UK-based product focuses on being easy to use as many customers are first time CRM users.
Swivelscript Created to solve the contact center's swivelchair integration problem, UK-based software company super::tec created Swivelscript using simple JavaScript commands to connect user activity on the desktop with cloud based information systems.
The Self Service Company From the UK, The Selfservice Company CRM solution is a customer information hub which is able to give customers a single relevant answer, based on natural language processing, customer profile, behavioral targeting, device and other contextually sensitive information, and achieve above 90% accuracy. WebCRM is a SaaS CRM system that believes less is more. The company targets small and mid-sized companies, who want something flexible, fast and easy to set-up. Most customers are up and running in a matter of hours. Later on they include more functionality as the need arises. UK's joined-up approach to business means Workbooks CRM and Workbooks Business can help to streamline your whole business. Not only can the suite of applications help increase sales and track customers but they also help improve quality of service and reduce operational costs.
Zestia Founded in 2008 in the UK, Zestia Ltd delivers its Capsule CRM solution for an exceedingly simple user experience. Capsule also integrates with popular online applications such as Google Apps, FreshBooks, MailChimp and social networks to provide a more complete view of the customer relationship.




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